Frequently Asked Questions
Everything you need to know about your Blue Ruby experience.
What materials are used in Blue Ruby Jewellery?
We use premium materials including 14k gold-fill, sterling silver, and ethically sourced semi-precious gemstones. Each piece is designed for longevity and is hypoallergenic.
How should I care for my jewellery?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewellery in a cool, dry place and clean gently with a soft microfiber cloth.
What is your shipping policy?
We offer standard and express shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information will be sent to your email upon dispatch.
What is your return and exchange policy?
We accept returns and exchanges on unworn items within 30 days of purchase, excluding earrings for hygiene reasons. Items must be in their original packaging.
Do you offer a warranty on your products?
Yes, all Blue Ruby Jewellery comes with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
Can I include a gift message with my order?
Absolutely. During checkout, you can select the 'Gift' option to include a personalized message and request gift wrapping for a special touch.